How long does order processing take?
Orders placed before 3:00 PM EST Monday-Friday typically process within 1-2 business days. Weekend orders begin processing the next business day.
What shipping methods do you offer?
We provide Standard ($8.99, 5-10 business days), Free Shipping (orders $90+, 5-10 business days). All options include tracking.
Do you ship internationally?
We currently ship only within the United States.
What's your return policy?
We accept returns within 30 days of delivery for gently worn items with original tags. Return shipping is always free, and we process refunds within 3 days after receiving your return.
What if my item arrives damaged?
Email photos and your order number to info@voidary.com within 48 hours of delivery. We'll arrange a replacement or refund at no cost to you.
Can I exchange for a different size or color?
Yes, we handle exchanges for the same product in different sizes or colors. We cover all shipping costs for exchanges.
What materials do you use?
We primarily work with natural fabrics like cotton, linen, and silk blends chosen for breathability and comfort in home settings.
How should I care for your products?
Each product includes specific care instructions. Most items are machine washable and designed for easy maintenance.
Do you offer gift wrapping?
While we don't offer traditional gift wrapping, all orders arrive in presentable packaging, and we include gift messaging options at checkout.
What payment methods do you accept?
We only accept PayPal now. All payments are processed securely.
Can I modify my order after placing it?
Contact us immediately at info@voidary.com if you need to modify your order. We can often accommodate changes if the order hasn't yet shipped.
Do you offer price adjustments?
We don't offer retroactive price adjustments, but we do have regular sales throughout the year.
What's your customer service response time?
We aim to respond to all inquiries within 24 hours during business days (Monday-Friday, 9:00 - 18:00 EST).
