Voidary Shipping Policy: Reliable & Transparent
Service Region
We currently ship exclusively within the United States.
Our Commitment
Your comfort is our priority—from the moment you place your order to the day it arrives. Each pajama set, robe, and blanket is carefully prepared and shipped with attention to detail.
Order Processing
- Cut-off time: 3:00 PM EST
- Processing days: Monday–Friday
- Processing time: 1–2 business days
- Weekend orders: Processed the following business day
- Stock issues: Should any delay occur, we'll notify you within 24 hours with a solution
U.S. Shipping Options
- Standard Shipping: $8.99 (orders under $90) | 5–10 business days
- Free Shipping: Free (orders $90+) | 5–10 business days
Total delivery time = Processing time + Shipping transit days
Key Details
- Tracking information will be emailed as soon as your order ships
- We work with USPS, UPS, and FedEx—all services include tracking
- Most items ship by air; bulkier orders may ship via ground transport
- Delays due to holidays, weather, or carrier issues are rare—we will notify you promptly if they occur
Damaged Items
If your order arrives damaged:
- Email clear photos and your order number to info@voidary.com within 48 hours of delivery
- We will offer a full refund or replacement at no cost
- Our team will assist you through each step
Taxes & Fees
All product prices include applicable taxes. There are no additional fees upon delivery for U.S. customers.
Shipping Origin
We ship from several locations, including our main warehouse in China and select U.S. fulfillment centers, to ensure timely delivery.
Returns should not be sent to the shipping warehouse. Please refer to our Return Policy for the correct return address.
We're Here to Help
Email: info@voidary.com
Response time: Within 24 hours on business days (Monday–Friday)
Why Customers Trust Voidary Shipping
- Clear and honest delivery estimates
- Protective and sustainable packaging
- Easy 30-day return policy
- Friendly and responsive support team
