Voidary Return & Refund Policy
Our Comfort Guarantee
We believe in the quality of our pajamas, robes, and home textiles. If anything doesn't meet your expectations, we'll make it right with a simple return process.
Return Eligibility
We offer full refunds for:
- Items damaged during shipping
- Products with manufacturing flaws
- Orders that never arrived
- Items that don't match their description
We accept returns for:
- Gently worn items in resalable condition
- Incorrect items we sent by mistake
All within 30 days of delivery, with original tags attached
We cannot accept returns for:
- Orders shipped to wrong addresses provided by customers
- Final sale items or used products
Hassle-Free Returns
Return shipping is always on us - no extra costs.
Simple 3-Step Process
1.Start Your Return
Email us at info@voidary.com within 30 days of delivery with:
- Your order number
- Photos (if applicable)
2.We Handle the Details
Within 24 hours, you'll receive:
- Return authorization
- Designated return address
- Prepaid shipping label
3.Refund Processing
Ship items back within 10 days using original packaging
No hidden fees or restocking charges
Refunds issued within 3 days after inspection
Order Cancellations
Before shipping: Cancel within 24 hours for full refund
After shipping: Refuse delivery for refund (minus original shipping cost)
Exchanges
We're happy to exchange for the same product in different sizes or colors. All exchange shipping costs are covered by us.
Why Customers Choose Voidary
- Free Returns: We pay for all return shipping
- No Extra Fees: Keep your full refund amount
- Quick Processing: Refunds in 3 days after inspection
- Quality Packaging: Recyclable and protective materials
- Ongoing Support: Here to help beyond returns
Contact
Should you have any questions about our Return & Refund Policy, or if you would like to exercise any of the rights available to you, please call +86 189 0299 2120 or email us at info@voidary.com.
Our contact information is posted below:
Business Information
- Trading Name: Guangzhou Cangqing Trading Company
- Business Registration Number: 91440115MADWWPBH1R
- Address: Room 303, No. 6 Taipingfang, Dagang Town, Nansha District, Guangzhou City, Guangdong Province, China
- Postal Code: 511470
Customer Service
- Email: info@voidary.com
- Phone: +86 189 0299 2120
(Service Hours: Mon-Fri 9:00-18:00 Eastern Standard Time - EST)
We typically respond to emails within 24 hours during business days. Thank you for supporting Voidary.
Please use the return address provided in your authorization email rather than our corporate address.
